The Do Good Only Company BV, established at Eendrachtsplein 3 – Unit 1B, 3015LA Rotterdam The Netherlands, is responsible for the processing of personal data as shown in this privacy policy. 

Contact Information:

The Do Good Only Company BV

Eendrachtsplein 3, Unit 1B

3015LA Rotterdam, The Netherlands

T: +31 (0)10-304-6396

Bjorn Ketzener is the Data Protection Officer of The Do Good Only Company BV. He can be reached through bjorn@dogoodonly.nl or by telephone number +31 (0)6 415 183 59

Personal Data We Process

The Do Good Only Company BV processes your personal data via you using our services and/or you provide them to us yourself. Below you find an overview of the personal data we process: 

• First and last name 
• Address 
• E-mailaddress 
• IP-address 

• Other personal data you actively provide by for instance making a profile on our website, in correspondence or by telephone.  
• Data about your activities on our website 
• Internet browser and device type. 

Special and/or Sensitive Information We Process

Our website and/or service does not intend to collect data on website visitors under the age of 16. Unless they have permission from their parents or guardians. However, we cannot verify that a visitor is over 16. We therefore advise parents to be involved in their children’s online activities in order to prevent data about children being collected without parental consent. If you are satisfied that we have collected personal information about a minor without that consent, please contact us through missioncontrol@dogoodonly.nl, we will delete this information. 

For what purpose and based on what basis we process personal data

The Do Good Only Company BV processes your personal data for the following purposes: 

• Sending our newsletter and/or advertising leaflet 
• To be able to call or e-mail you if this is necessary to perform our services 
• Inform you about changes to our services and products 
• Allow you to create an account 
• The Do Good Only Company BV analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences.

Automated decision-making

The Do Good Only Company BV does not make decisions based on automated processing on matters that can have (significant) consequences for individuals. These are decisions that are made by computer programs or systems, without a human being (for example, an employee of The Do Good Only Company BV) in between.

How long we keep personal data

The Do Good Only Company BV does not keep your personal data for longer than is strictly necessary in order to achieve the goals for which your data is collected. We use the following retention periods for the following (categories) of personal data: (Category) 

• Personalia (name, address, place of residence, email address) > Retention period: 5 years 
• Visitor website > Retention period: 1 year > Reason: to promote content website 
• Participants courses (name, address, place of residence, results, email address, study assignments) > Retention period: 7 years > Reason: Legal obligation 

Sharing personal data with third parties

The Do Good Only Company BV does not sell your data to third parties and only provides it if necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data in our remit, we enter into an processing agreement to ensure the same level of security and confidentiality of your data. The Do Good Only Company BV remains responsible for these processing operations. 

Cookies, or similar techniques, that we use

The Do Good Only Company BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on the first visit to this website. The Do Good Only Company BV uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to be able to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and requested permission to place them. You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser’s settings. For an explanation, see:  

https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/  

On this website cookies are also placed by third parties. These include advertisers and/or the social media companies. Here’s an overview: 

Cookie: Googly Analytics Name: _utma Function: Analytical cookie that measures website visit Retention time: 3 years  

View, modify, or delete data

U heeft het recht om uw persoonsgegevens in te zien, te corrigeren of te verwijderen. Daarnaast heeft u het recht om uw eventuele toestemming voor de gegevensverwerking in te trekken of bezwaar te maken tegen de verwerking van uw persoonsgegevens door The Do Good Only Company BV en heeft u het recht op gegevensoverdraagbaarheid. Dat betekent dat u bij ons een verzoek kunt indienen om de persoonsgegevens die wij van u beschikken in een computerbestand naar u of een ander, door u genoemde organisatie, te sturen. U kunt een verzoek tot inzage, correctie, verwijdering, gegevensoverdraging van uw persoonsgegevens of verzoek tot intrekking van uw toestemming of bezwaar op de verwerking van uw persoonsgegevens sturen naar missioncontrol@dogoodonly.nl. Om er zeker van te zijn dat het verzoek tot inzage door u is gedaan, vragen wij u een kopie van uw identiteitsbewijs met het verzoek mee te sturen. Maak in deze kopie uw pasfoto, MRZ (machine readable zone, de strook met nummers onderaan het paspoort), paspoortnummer en Burgerservicenummer (BSN) zwart. Dit ter bescherming van uw privacy. We reageren zo snel mogelijk, maar binnen vier weken, op uw verzoek. The Do Good Only Company BV wil u er tevens op wijzen dat u de mogelijkheid heeft om een klacht in te dienen bij de nationale toezichthouder, de Autoriteit Persoonsgegevens. Dat kan via de volgende link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we protect personal data

The Do Good Only Company BV takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not secure or there are indications of abuse, please contact our customer service or missioncontrol@dogoodonly.nl.  

Complaint Policy – The Do Good Only Company BV

Article 1: Definitions

The Do Good Only Company BV: the company , registered at Eenrachtsplein 3 Unit 1B, 3015LA Rotterdam, the Netherlands  which executes contracts aimed at reintegration of persons, registered in the Chamber of Commerce under number 72148837; 

Management: body in charge of the management of the company The Do Good Only Company BV 

Complainant: the complainant and/or their agent 

Complaint: any expression of dissatisfaction with a conduct, action or omission by (an employee) of The Do Good Only Company BV 

Article 2: Submission of Complaints

a. Everyone has the right to file a complaint in writing or orally to Femmy Evertse, office manager and complaint ambassador, about the way in which The Do Good Only Company BV has behaved towards him/her, written or oral.

b. A written complaint has been signed and shall contain at least:
– the name and address of the complainant or their agent;
– the daily drawing;
– a description of the behaviours against which the complaint is addressed.

c. At the request of the complainant, an oral complaint shall be written and classified as a written complaint.

d. If the complainant or the person whose conduct is complained about does not comply with The Do Good Only Company BV’s request to appear, provide information, submit documents or otherwise cooperate with the investigation, The Do Good Only Company BV shall handle the complaint on the basis of available information.

e. The Do Good Only Company BV processes personal data of the complainant. Information about the handling of these personal data can be found in the privacy statement.

Article 3: Handling of the Complaint

1. The handling of the complaint shall be carried out by a person who has not been involved in the conduct to which the complaint relates.
2. The jurisdiction to deal with the complaint lies with the management of The Do Good Only Company BV.
3. As far as the complaint concerns (one of the) members of the Executive Board, the management, excluding the executive board member of The Do Good Only Company BV, handles the complaint.
4. An oral complaint shall, if possible, be dealt with directly by the receiving employee.

Article 4: No Obligation to Deal With Complaints

1. The Do Good Only Company BV is not obliged to deal with a complaint if it does not meet the requirements set out in Article 2(2), provided that the complainant has had the opportunity to complete the complaint for a reasonable period of time.
2. The Do Good Only Company BV has no obligation to deal with a complaint if it concerns conduct:
   – which took place more than three months prior to the filing of the complaint
   – which has been subject to or has been subject to the judgment of a court other than
   the administrative court
3. The Do Good Only Company BV is not obliged to deal with the complaint if it is unequivocally established that not The Do Good Only Company BV and/or its employee(s) but a third party is the subject of complaint, unless third parties have been engaged for the purposes of the project by The Do Good Only Company BV.
4. The complainant shall be informed in writing as soon as possible, but not later than four weeks after receipt.
5. Once The Do Good Only Company BV has responded to the complainant’s satisfaction with the complaint, the obligation to continue to apply these regulations will be voided

Article 5: Acknowledgement of Receipt

1. Within 5 days of receipt of the complaint, an acknowledgement of receipt shall be sent to the complainant. 

2. The acknowledgement of receipt shall include at least a description of the procedure and the foreseeable duration of treatment of the complaint.

3. The person to whose conduct the complaint relates shall receive a copy of the complaint, of the acknowledgement of receipt and of the documents relating theres to it. 

Article 6: Hearing the Complaint and the Accused

1. The Do Good Only Company BV allows the complainant and the person whose conduct relates the complaint to be heard. The location and time of the hearing will be determined by The Do Good Only Company BV, if necessary by telephone.

2. The complainant’s hearing may be waived if he has stated that he does not wish to use the right to be heard.

3. A report is made of hearing.

4. To avoid bias, The Do Good Only Company BV will, if necessary, engage a mediator.

5. The complainant and the person whose conduct is complained about may bring in witnesses and experts on their own account.

6. Upon completion of the investigation, further investigation may take place if, after the views have been set out, facts and circumstances become known which may be of significant importance for the opinion of the complaint. Both the complainant and the person to whose conduct the complaint relates will be informed.

Article 7: Period of Handling

1. The Do Good Only Company BV handles a complaint within 4 weeks of receiving the complaint.

2. The Do Good Only Company BV may adjourn the handling for at least 4 weeks due to special circumstances.

3. The adjournment shall be notified in writing to the complainant and to the person to whose conduct the complaint relates.

4. The notice of adjournment shall state the reason for the adjournment and the new period within which the handling of the complaint is expected to take place. 
   

Article 8: Findings and Conclusions

1. The Do Good Only Company BV shall inform the complainant in writing and reasoned of the findings of the investigation into the complaint and any conclusions attached to it.

2. In this written notification, The Do Good Only Company BV reminds the complainant of the possibility of making a complaint to competent authorities.

3. The Do Good Only Company BV takes care of recording the written complaints received, the findings and the conclusions of the investigation.

4. The Do Good Only Company BV reports annually on the number and nature of the complaints as well as on the measures taken in the context of the complaint handling.